RESPONSE to COVID-19 PANDEMIC

Due to the overwhelming number of requests to set clients up for remote access/home working we are suspending normal operations to respond to these requests.

It will realistically take us 2 or more weeks to get everyone who wants/needs to work remotely setup in some kind of fashion. We will respond to these support requests more or less in order so please bear with us as we work towads geting you up and running.

We also plan to cease, or at least drastically reduce, the number of site visits we make. Given that we move from site to site we could potentially be a vector of infection so we will not come to site unless (a) we have agreed it with you beforehand and (b) have a plan of how to operate safely at each site.

NOTE: We are also closing the Bristol office for the foreseable future.

Microsoft Teams is your friend!

A good number of our clients are already entirely cloud based so the effect of COVID-19 on them will be limited.

If you have a Microsoft Office 365 subscription we strongly urge you to start using all of the tools available to you – Teams, OneDrive for Business, SharePoint, Office Online, etc.

We especially encourage you to start using Teams – it will massively aid you in continuing to work as a team while geographically dispered. We’re here to help you do this! See our other recent post about Microsoft giving free, extended trials of Teams but for Teams Premium you only need a Business Essentials licence or better.

Voice over IP

A number of our clients have already implement either our 3CX or Yeastar VoIP systems. Both of the VoIP phone systems have excellent web clients so users – remote users – can continue to make and receive just as if they were in the office. All you need is a computer – Mac or PC, a USB headset and an internet connection and your office becomes redundant.

We can implement a new VoIP system at very short notice and can port or forward your existing phone numbers to the new system.

 

Mark T 17th March 2020